Technicals
If you’ve forgotten your password, it’s really simple to get back into your account.
Step 1: Head over to our sign in page by clicking here
Having trouble finding the email?
We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.
You need to sign in to your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognised, please follow the steps below:
Step 1: Check your email address
Make sure you’re using the same email address and password your registered with.
Step 2: Change your password
If you can’t remember your password, simply click on the “forgotten password” link on the sign on page. You’ll be prompted to enter your email address, and we’ll send you an email with a link that will allow you to create a new password for your account.
Step 3: Delete your Cookies
Try deleting your cookies, we’ve often found that clearing these means you can regain access to your account. Please be aware, this may also remove any items from your basket or Saved items if you’re not logged into your account before clearing your cookies. For some instruction on how to delete your cookies. click here.
Creating an account couldn’t be easier.
Step 1: Create an account
Click here to sign up and you’ll have the options of creating your account using Facebook, Google or your email address.
Step 2: Complete your account
Once you’ve entered all of your information, click “Complete Account’ and you’re ready to shop.
Delivery
No, our couriers may be unable to deliver to the PO Box you selected. You will be notified if there are any issues with your delivery.
We do not offer this service at this moment. When we offer this service in future we’ll update you with more information.
Returns Policy
We want to make sure returns are as easy as possible to do, but if you need more information on our Returns Policy, how to returns or the process then scroll down.
Returning an unwanted item?
Sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you returns an item within 28 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item into our warehouse. If you require a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
Note: We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
We’re not able to offer an exchange on returned items – you’ll automatically be issued a refund for any returned items.
If you want a different size or colour, or you want a different item, you’ll need to place a new order.
Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
